Crew foreman of the month: Ensuring customer satisfaction

Eric Amdor is only 25 years old, but his keen understanding of time-tested customer service and management techniques belies his age.

Amdor, crew foreman for Mazomanie, Wis.-based Wick Buildings, has been with the company for four years, starting out as a member of the building crew and working his way up to foreman after the first two years. He has gained recognition for his ability to do whatever it takes to satisfy customers and maintain a safe and neat worksite.

“It’s a customer’s dream to build the building we are working on and I want to make sure it’s perfect for them,” says Amdor. “I try to explain the reasons why we do what we do for each particular building.”
Glenn Childs, Wick Buildings’ field safety construction supervisor, nominated Amdor for NFBA’s Crew Leader of the Month contest. He noticed Amdor’s gift for customer assurance early on.

“Eric spends enough time with customers when he first gets to a jobsite to go over the entire building plan,” Childs says. “He makes sure the customer understands how he is going to build the building. Then he has question-and-answer sessions with them throughout the process to make sure they still understand. Customers really appreciate being informed about what is going on.”

Childs also cites appearance among Amdor’s strengths. “Eric is very professional in his appearance and attitude and this helps him come across well with customers,” he says. “Not all foremen do this. He is building a very good reputation for himself not only with both customers and builders.”

Childs’ nomination of Amdor also was based on his appreciation for the young foreman’s ability to follow-through on company safety regulations. Wick provides safety training for all crew members.
“Eric is very conscientious about safety procedures regarding tie-offs, ladders, electrical, hard hats and safety glasses, and he ensures his crew follows the same procedures,” Childs says.

When asked to describe his strategy to ensure crew members adhere to safety procedures, Amdor’s reply is simple and direct — just like his customer service approach. “I tell the crew that safety is not an option,” he says. “Before coming to the company and taking Wick’s safety training, I once had to pull a sliver out of my eye. That was no fun. Safety is mandatory and if crew members want to have a job, they must follow safety procedures. The safety equipment is here for them and they need to think about the injuries that can result if they don’t use it. I am here to do what I can to see that the best-quality product gets built safely in the allotted time.”

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